Stripe not showing as payment option

Hey Skye!

One thing you could try is disconnecting and reconnecting the Stripe integration from your account, sometimes that will allow the option to appear again. If that doesn’t work, maybe try logging into Calendly from a different web browser and see if the option appears there. :)

Let me know if that works! If not, I can take a closer look into it from there.

Hello!

Thank you so much for your suggestions! I really appreciate you taking the time to respond and I apologise for taking a bit to get back to you about it, but "life" things were happening that I had to attend to, (🥴) so I've only been able to try your suggestions now.

Sadly, neither of them worked, which is weird because it seems like they really SHOULD work. But I did disconnect and reconnect Stripe. I did use a different browser and clear the cache as well beforehand... but still, PayPal is the only one that shows as an option.

Maddening.

So if you have any other suggestions... im definitely all ears and rearing to go!

🙏🙏🙏

Skye

Hey ​@Rebuild75748 - Thats definitely interesting.

I would suggest using the chatbot and connecting with our support team directly. They’ll be able to start a screen share with you to see whats going on! You should see a blue chat bubble when logged into your account, just ask to speak with the support team from there!

If you have any trouble getting connected, let me know. :)

It is interesting, isn't it?! I have no idea why it's not working. But I'll go ahead and take up your suggestion to connect to the support team and see what happens. 

Thank You!

Skye

I figured it out! :D

Turns out I had to "disconnect" my PayPal from the Calendly Integrations page. I thought that I could have both PayPal and Stripe "connected", but that I could only use one of them as an actual payment option that would show for clients. Which is what I thought the drop down menu in the payment section was for. So that I could click on the one I wanted my customers to use. But, apparently not, lol.

In any case disconnecting my PayPal on my Integrations page, but still keeping my Stripe connected, THAT allowed Stripe to finally show up so that I could choose it as my payment option for clients. 

Hope this helps others down the road.😊

Skye

Hey Skye! Try disconnecting Stripe from your Calendly integrations and reconnecting it fresh - that usually kicks it back into the dropdown. Also double check you're looking at the right event type, since payment methods are set per event, not account-wide.